DEWALT’S RV: Ultimate Customer Satisfaction Dealer-Rated 1st!
The customer is king at Dewalt’s RV! “Don’t take our word for it-ask our customers,” challenges Wayne Dewalt, Founder and President of Dewalt’s RV.
Dewalt’s is a Coachmen RV Ultimate Satisfaction First Program #1 Customer Satisfaction Dealer! The Coachmen Ultimate Satisfaction First Program surveyed Coachmen owners at 30-day, 6-month, 18-month and 30-month intervals. The results were used to measure customer satisfaction. Coachmen RV presented awards honoring the top-ten ranking dealers each year.
“We learned long ago that selling the RV is the easy part,” says Tom Dewalt, Dewalt’s RV Vice President. “Our corporate philosophy is built on customer care and keeping our RV owners happy RVers.” Greg Dewalt, Vice President and Director of Service Operations added “ We’re here to solve problems and keep the fun in RVing. Whatever it takes!”
Dewalt’s RV has consistently been among the top-ranked dealers in the country; and is the one of only two dealers to receive the #1 Customer Satisfaction Award twice. Since 1996, Dewalt’s RV has the highest combined customer satisfaction score ranking #1 among over 400 Coachmen dealers. Dewalt’s RV is the only Coachmen dealer to rank in the top 10 volume dealers and the top 12 customer satisfaction dealers each year since 1996. Our 2006 US1 rank was #7 with the highest 18-month satisfaction score of all dealers by a wide margin. Dewalt’s keeps our owners satisfied better than any other Coachmen dealer. Only at Dewalt’s can we truly say “Nobody Backs You Better!”

2006 Coachmen #7 Sales Volume Dealer!
Only a few other dealers in the world sold more Coachmen RVs last year than Dewalt’s RV. “ I think the secret to our success is focus,” says Tom Dewalt. “The focus is on Coachmen and on our family of RV owners. By specializing in only a few quality manufacturer’s products we can do a better job of selling and more importantly-servicing our products.”

Dewalt’s has shown impressive growth each year for the past 10 years, much of it due to repeat and referral business. The Dewalt’s feel they must go beyond satisfaction to ensure a customer base that continues to grow. “Over 70% of our business is repeat or referral,” adds Greg Dewalt. Clearly, Dewalt’s focus on one brand and on our customers has paid tremendous dividends.“We’re still not perfect.” added Tom Dewalt. “We make plenty of mistakes. The difference is we do what ever it takes to correct the problem as quickly and competently as possible. We’re not satisfied until the customer is and then some.”

The Oldest Coachmen Dealer
Dewalt’s RVs has been selling and servicing Coachmen RVs since 1967. Dewalt’s is the oldest Coachmen RV company celebrating our 40th anniversary in 2007.

Proven Value
Dewalt’s RV is consistently in the top ten and usually in the top two or three Coachmen Volume dealers. We could not possibly attain that success without competitive pricing. We believe we offer the best value for your money available anywhere. Our customers must agree as they continue to keep us among the top selling Coachmen dealers in the world. In addition, with our industry leading US1 scores shows, we are more than great prices - we are there to support our RVs for the long haul. Dewalt’s RV–value you can count on!